It also allows you to download software upgrades for your Cisco hardware. Finally, in case of any issues with the hardware itself, Cisco can replace the unit partially or wholly, this can be either on the next day or within 4 hours of the fault report. Cisco is extremely efficient with their SMARTnet service contracts and this is the key to their success.
We have some clients who have had support service contracts with Lucent and Nortel, but the support provided by them shows that they found these to be extremely frustrating as compared to Cisco’s SMARTnet customer experience. A survey of clients from various industries ranging from government, academic institutions, Small to Medium sized businesses (SMBs) and multinational organizations (MNCs) with a huge global presence in different countries has shown that the feedback from Cisco SMARTnet clients is extremely positive and these clients have stated that they feel more secure due to the quality of expedited service they are getting from Cisco. Cisco has an enormous global footprint which allows them to make sure that they can have replacement units sent out to your site in any country and also if required send expert Cisco engineers to your site to help in troubleshooting, replacement, deployment and whatever else is required to get your network up and running in no time.
All Cisco new equipment is sold with just a 90 days limited warranty. By getting SMARTnet for your hardware you will get access to Cisco support for a longer period of time and give you the peace of mind that your network is in good hands.
DC Supplies strongly recommends Cisco’s SMARTnet service to our valued clients and would love to share more information with you to help you make an informed decision. Please contact us here to speak to Cisco SMARTnet professional.
We would love to hear your experience with support from your current vendors!