How Cisco SMARTnet Beats Warranties Every time – Part 2

Instead, Cisco SMARTnet is a huge value addition to the utilization of Cisco products. With the correct support and supplementary know-how, users can now obtain the full advantages of Cisco products, leading them to obtain the value they bring and make them want to buy more Cisco products as they know that they are getting the most out of all their hardware via Cisco SMARTnet.

Coverage with Cisco SMARTnet includes always on, 24-hours access to Cisco-qualified engineers who can walk them through any technical problems, along with consistent feature upgrades and security software patches for Cisco’s hardware operating system(OS), which is regularly upgraded to supply new features and security software patches.

Cisco SMARTnet services also supplies enterprises with access to Cisco’s humongous user networks. As so many individuals use Cisco hardware products, the capability to learn from their collective know how is a huge benefit. In case a business owner is faced with any problem, it is highly probable that someone else already faced it in the past and has identified the best solution for resolving it. This knowledge base is a huge asset and can put end users at ease whenever any issue happens. Rapidly remediating issues can enhance user satisfaction with the product and Cisco as a company or brand in general.

All of this is to help your customers avoid downtime, which can cost the average company 1 percent of its annual revenue. When a network goes down, not only is the company unavailable to customers looking to do business, but employees are still being paid while unable to work.

By avoiding an hour or less of corporate network downtime the Cisco SMARTnet services contract will more than pay for itself.

Cisco SMARTnet empowers enterprises to become more proactive with their technology to preempt network issues before they commence. This is the smartest method to run a business, particularly for a constituent that is of critical importance for the business to function in an efficient and productive manner.

 To speak to our Cisco SMARTnet Specialists, please click here.

Cisco SMARTnet: The Technical Assistance Center – CISCO TAC

Features of CISCO TAC

• Expert assistance: To supplement your in-house tech resources, the Cisco TAC gives you access to a team of highly trained CISCO engineers who offer you years of networking knowledge, with many customer support engineers having networking and CCIE® certifications as well as CISCO R&D (Research and Development) engineers. Cisco TAC engineers possess in excess of 800 U.S.-issued patents and have published a large volume of industry white papers and reference books.

• Quicker Resolution: The Cisco TAC access included in SMARTnet ensures CISCO is constantly monitoring your satisfaction and ensuring time-to- resolution tracking. This includes an automatic escalation system starting one hour after submittal of severity 1 and severity 2 issues, and ultimately resulting in CEO intervention by John Chambers after 48 hours for any severity 1 problem.

• 24/7 Visibility of your issue status: CISCO TAC access ensures you are kept up-to- date on all the latest developments in your case via email notifications and tailored handoffs between you and Cisco engineers in the event your case merits a move to a new specialization because of the nature of the problem, or a change occurs in the assigned work shift.

• Networking knowhow: The Cisco TAC team gives you 24/7 access to a depth and breadth of knowledge and understanding of Cisco hardware and OS software, along with information at your fingertips regarding a wide variety of networking environments and equipment. All Cisco TAC engineers possess a minimum of 5 years of industry experience, and Cisco ensures continuous training to ensure the TAC engineers stay current with the latest technological advancements.

• 24/7/365 Support in multiple languages: Via the phone, web, or email, the Cisco TAC will always be there whenever you need it!

• Verified and established resolution techniques: Cisco uses a dominant virtual lab as an irreplaceable engineering resource and knowledge base for analysis of network issues and recommended fixes.

For more information on how Cisco SMARTnet can benefit you please speak to our SMARTnet specialists for expert advice.

Cisco SMARTnet – Online Self-help support and Tools

Cisco’s SMARTnet includes a TAC service request tool, MyCisco tailored online assistance, and wide-ranging troubleshooting tools.

SMARTnet Online Support Resources

  • Software downloads –You get all the latest updates, new patches, and new releases of Cisco software.
  • Software Advisor – Choose suitable software for your network equipment by matching software features to the Cisco OS software releases, comparing Cisco OS software releases, or finding software releases that are supported by your hardware.
  • Bug Toolkit – Find software bug fixes quickly based on the version and associated feature sets.
  • TAC case collection – Interactively identify common issues involving hardware, configuration, and performance issues with resolutions supplied by CISCO TAC engineers.
  • Error message decoder – Find descriptions of console error messages listed in the Cisco Software System Messages guide.
  • Command Lookup Tool – Find detailed descriptions of your particular Cisco OS software, Cisco Catalyst, or ASA commands
  • Output Interpreter – Get prompt troubleshooting analysis and plan your course of action for your router or switch using the collected show command output.
  • Technical documents – You get access to 90,000+ technical documentation, e.g. product and technology integration documents of Cisco and third-party equipment along with troubleshooting guides and release notes.
  • TAC Service Request Tool – Via Cisco’s TAC Service Request Tool, you will be able to minimize the time spent in filing and tracking your service requests.
  • Peer-to-peer online forum – A peer-to-peer online forum will give you the access to share queries, recommendations, and info with other networking professionals.
  • MyCisco – A tailored web portal, “MyCisco,” will help you find the info you need in one place, tailored to your network, like new software releases, latest bug reports and repairs, and troubleshooting tools.
  • Cisco Technical Services Newsletter – You will get this newsletter which will alert you to new technical tools, resources, and SMARTnet subscriber exclusive networking tips on a monthly basis.

Please click here to speak to our dedicated SMARTnet specialists today.

 

How Does Cisco SMARTnet Help Solve Your Problems?

In addition, technology changes quickly, and keeping your IT staff up to date on the latest developments and security problems can be challenging.

Cisco SMARTnet can help you:

• Quickly fix problems: Detect and fix issues rapidly before they cause a significant adverse impact on your business operations and return to day to day continuity.

• Empower your IT team: Enhance operational effectiveness by keeping your IT staff up to date on the latest technology developments and security threats.

• Minimize Risk: Find security issues that can have a negative impact on network availability, performance, and dependability of the network.

Cisco SMARTnet Service Features

Cisco SMARTnet gives you an abundance of Cisco support tools and know how, giving you more stable greater IT infrastructure and network availability and performance while reducing operating costs.

Cisco SMARTnet Service provides:

• Immediate support from Cisco Professionals: Connect directly with the Cisco Technical Assistance Center (TAC), worked by thousands of certified Cisco professionals with experience identifying the hardest issues in your network and data center.

• Online self-help support: Get widespread support resources 24 hours a day, 365 days a year via Cisco’s online knowledge base, communities, resources, and tools.

• Intelligent, hands-on diagnostics: Get critical understanding with the entrenched Cisco Smart Call Home feature, which offers comprehensive diagnostics and instant updates on enabled equipment.

• Continuous operating system upgrades: Gain access to updated OS features, like both minor and major OS releases, with the most current operating system software upgrades contained in your licensed feature set.

For more information on how Cisco SMARTnet can benefit you please speak to our SMARTnet specialists for expert advice.