How Does Cisco SMARTnet Help Solve Your Problems?

In addition, technology changes quickly, and keeping your IT staff up to date on the latest developments and security problems can be challenging.

Cisco SMARTnet can help you:

• Quickly fix problems: Detect and fix issues rapidly before they cause a significant adverse impact on your business operations and return to day to day continuity.

• Empower your IT team: Enhance operational effectiveness by keeping your IT staff up to date on the latest technology developments and security threats.

• Minimize Risk: Find security issues that can have a negative impact on network availability, performance, and dependability of the network.

Cisco SMARTnet Service Features

Cisco SMARTnet gives you an abundance of Cisco support tools and know how, giving you more stable greater IT infrastructure and network availability and performance while reducing operating costs.

Cisco SMARTnet Service provides:

• Immediate support from Cisco Professionals: Connect directly with the Cisco Technical Assistance Center (TAC), worked by thousands of certified Cisco professionals with experience identifying the hardest issues in your network and data center.

• Online self-help support: Get widespread support resources 24 hours a day, 365 days a year via Cisco’s online knowledge base, communities, resources, and tools.

• Intelligent, hands-on diagnostics: Get critical understanding with the entrenched Cisco Smart Call Home feature, which offers comprehensive diagnostics and instant updates on enabled equipment.

• Continuous operating system upgrades: Gain access to updated OS features, like both minor and major OS releases, with the most current operating system software upgrades contained in your licensed feature set.

For more information on how Cisco SMARTnet can benefit you please speak to our SMARTnet specialists for expert advice.

Cisco Technical Assistance Center (TAC)

Case Statuses

CE-Pend— The Cisco TAC engineer allocated to your case is presently looking into the issue. No solution has been found at this time.

Close-Pend— The Cisco TAC engineer has given you a solution that will resolve your problem. You can still contact the allocated engineer if you believe the issue has not been fixed to your satisfaction.

Cust-Pend—The Cisco TAC engineer allocated to your issue has asked for further information from you and is awaiting your feedback. No solution has been found at this time.

DE-Pend— The Cisco TAC engineer has filed a request to Cisco Development Engineering for investigation.

Case Priorities

Priority 1 (P1)— A present network is “down” or there is a serious effect on your business processes. You and Cisco will pledge all essential resources around the clock to fix the issue.

Priority 2 (P2)— The functioning of a present network is highly degraded, or substantial facets of your business processes are negatively affected by poor performance of Cisco equipment. You and Cisco will pledge full-time resources during usual business hours to fix the issue.

Priority 3 (P3)— Operative performance of the network is diminished while most business processes remain efficient. You and Cisco are willing to pledge resources during usual business hours to reinstate service to acceptable levels.

Priority 4 (P4)— You require info or support with Cisco product abilities, setting up, or configuration. There is little to no effect on your business processes.

To find out more about CISCO SMARTnet and TAC, pls speak to our SMARTnet professionals today!