Core Advantages of Cisco SMARTnet – Part 1

Cisco SMARTnet is a novel method of treating technical support with a big targeted emphasis on proactivity.  While it provides typical hardware and software support whenever required, it also equips your IT staff with numerous new tools which can avert unnecessary network issues before they happen.

Cisco SMARTnet isn’t just an ornamental product warranty.  It assists you in managing your Cisco network in a completely new way by removing most or nearly all of the drains off your local IT teams and associated staff.

Cisco Smart Call Home

Cisco Smart Call Home is a groundbreaking new solution which fashions a corporate network which is able to virtually run by itself on auto pilot.  Your Cisco hardware equipment is constantly self-monitoring for any irregular behaviors, forwarding highly-encrypted statistics and updates to Cisco’s data centers.  The system proactively looks for corrections which can speed up the performance, or prevent intrusion and malicious activities.

In case something untoward does occur on your corporate network or with your deployed hardware, then as per the on standards you’ve provided, Smart Call Home will notify members of your IT teams and associated staff as to what it has identified.  If the state of affairs is grave enough, it can even alert Cisco’s Technical Assistance Center (Cisco TAC) directly for instant attention.

Cisco Smart Call Home can radically minimize your corporate network downtimes, as well as reducing the man hours required to remediate any corporate network downtime which does occur.

Continuous Operating System (OS) Updates

Cisco is constantly updating their software sets to provide their valued clientele with improved services and more robust security and protection of their corporate networks.  Keeping up with all the latest software patches can be a huge inconvenience for most IT departments and members of staff who are doing it by hand.  Nevertheless, via Cisco SMARTnet, you get every Operating System (OS) update installed as soon as it is ready.

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Cisco SMARTnet SMART Call Home Feature

With automatic network hardware monitoring, Smart Call Home animatedly and safely gathers hardware data, forwarding an alarm when any issue is found. Using Cisco logical resources, Smart Call Home can help in early problem finding and resolution of hardware-related bugs via hands-on, rules-based issue resolution. In this way you can drastically make more efficient your hardware upkeep, fast-track issues resolution, and minimize the costs involved in operating your network.

CISCO Call home-enabled hardware devices will constantly monitor their own well-being and instantly inform you of possible problems using secure communication. In case any serious issue occurs, Smart Call Home automatically identifies it and can create a Cisco Technical Assistance Center (TAC) service ticket to resolve the issue. Smart Call Home also gives you access to a Smart Call Home web interface which has tailored Call Home communications, recommendations, and much more for all of your CISCO Call Home enabled devices.

When you are setting up the Call Home profile on your Cisco equipment, you identify the responsible persons in your organization who will receive the alerts, the method in which these messages should be relayed, and what kinds of happenings generate alerts. You can also specify multiple people to be informed: your IT staff, your Cisco Authorized Partner, and/or the Cisco TAC. In case the Cisco TAC is added to your notification list and a critical issue occurs, Smart Call Home spontaneously identifies the issue, creates a Cisco TAC service ticket, and directs it to the assigned team. Smart Call Home identifies the severity of an issue by typical industry classifications. You also have the option to configure the severity of notifications you’d want to be informed about.

For more information on how Cisco SMARTnet and its included Smart Call Home feature can benefit you, please speak to our SMARTnet specialists for expert advice.