Cisco SMARTnet has the Smart Call Home feature for specific products
In case your Cisco hardware is listed on this page, Cisco SMARTnet brings you even more benefits over Cisco Small Business Support Service(SBSS). Cisco Smart Call Home is a groundbreaking new method of proactive technical support and assistance. When subscribed, your vital network appliances and devices constantly ‘phone home’ to Cisco with statistics for tracking, analyzing, and proactive corporate network optimization and enhancment.
This permits Cisco’s smart systems -or their support engineers and technicians- to identify issues with an absolute smallest of delays. Many a time, they identify issues before they become problems for your corporate network. If not, the Cisco Smart Call Home system can be sanctioned to spontaneously alert a Cisco engineer at the same time that it alerts you about the problem or network fault/s.
Cisco SMARTnet brings you a Dedicated Case Manager
Unlike Cisco Small Business Support Service(SBSS), which just grants you 24/7/365 access to support services, Cisco SMARTnet users get a dedicated case manager, as well as greater access to online web based tools connected to their service problems.
Cisco SMARTnet can give you On-site Assistance
At the ultimate level, Cisco SMARTnet can give you direct dispatch of certified Cisco engineers to deploy, install and verify your hardware/equipment, including any replacements which may have to be done. This kind of support is not available via Cisco Small Business Support Service(SBSS). This can also be pooled with the Cisco Advanced Replacement Parts system to ensure you keep spare parts on-site, waiting for an engineer or technician to deploy and install them.
Most smaller companies perhaps don’t need the hands-on support, unless you are concentrating on high-end equipment or cloud services.
Cisco Gives You Really Top-Notch Support
While there is a plethora of other brands with more inexpensive support service products, Cisco is still the leading name in networking because they utilize many of the best technicians/engineers in the industry. Via Cisco Small Business Support Services (SBSS), they can now provide top-notch support to even smaller sized organizations.
Or, Cisco SMARTnet can take you from your very initial stages all the way to an international-scale corporate network, with service offerings which are able to scale upward to meet your requirements as you continue to grow and evolve your business.
Need more guidance? Just contact us today. We are a 100% Cisco-Certified partner and can assist you with all of your Cisco support questions.