Cisco SMARTNet Versus Small Business Support Service – Part 1

The two chief choices available for this are between Cisco SMARTnet or the Cisco Small Business Support Service (SBSS). The latter is much more reasonably priced for smaller operations, but fetches a condensed set of services.

Given below is a quick summary of the key differences between Cisco SMARTnet support services and Cisco Small Business Support Service (SBSS).

Selecting Amongst Cisco SMARTnet or Small Business Support Service (SBSS)

Cisco Small Business Support Service (SBSS) is just available for specific Cisco products.

For starters, the Cisco Small Business Support Service (SBSS) is only an available choicce if you have products in Cisco’s Small Business range. This page on Cisco’s site lists all the supported hardware.

If your Cisco product is not hailing from the Small Business range, it’s just a choice amongst Cisco SMARTnet or the standard warranty which comes with all Cisco products out of the box. If it is from Cisco’s Small Business line of products, you have got your options of either Cisco SBSS or Cisco SMARTnet (in particular scenarios).

Cisco SMARTnet gives you quicker parts replacement

One of the principal restrictions on Cisco SBSS is that the majority of the parts replacement occurs on a next-day or two-day basis, while Cisco SMARTnet provides for a 4-hour or even 2-hour replacement time, for an added cost of course.

That being said, in case you are a small or medium sized enterprise or business that still imagines that you would have a requirement for 4-hour replacement times, you also possess the choice to upgrade to the Cisco Small Business Support Rapid Response Service (SBSRRS), which is otherwise indistinguishable from the regular Cisco Small Business Support Service(SBSS).

We would recommend having a cost to benefit analysis done to identify precisely how much you would lose per hour/day in case your corporate network went down due to any possible outages. The quicker parts choices are primarily insurance against such a scenario.

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