Opengear OG-PRTS-7YR Premium Support Service

Overview :

The Opengear OG-PRTS-7YR is a seven-year Premium Support service that provides enhanced manufacturer-backed support for eligible Opengear appliances. It is designed for organizations operating mission-critical out-of-band management infrastructure that require continuous access to expert technical assistance and rapid hardware replacement.

Premium Support includes 24×7 worldwide technical support, priority escalation to Tier 2 and Tier 3 engineers, SLA-backed response times, and Advanced Replacement service to minimize operational downtime. It is well suited for enterprise data centers, distributed branch networks, industrial environments, and global infrastructure deployments where uninterrupted network management is essential.

This support SKU applies to eligible Opengear hardware covered under the Premium Support program and does not include hardware, software licenses, or feature upgrades. It should be selected when round-the-clock manufacturer support is required and is not intended as a standalone hardware product.

Key Features :

• Seven-year Premium Support coverage
• 24×7 worldwide technical assistance
• Priority Tier 2 and Tier 3 escalation
• Advanced Replacement for eligible hardware
• SLA-backed manufacturer response times