EXTREME NETWORKS 95511-1130C – PartnerWorks Support Service Contract

Overview

The EXTREME NETWORKS 95511-1130C is an enterprise-grade hardware maintenance and field operations contract custom-engineered for the Extreme Networks Universal Compute Platform (UCP) 1130C appliance. While next-business-day advanced parts delivery plans (95504-1130C) ship components directly to a facility, they require the customer’s internal engineering team or a remote partner technician to execute the physical teardown and swap. This PartnerWorks (PW) Next Business Day On-Site service contract resolves on-site engineering resource gaps by bundling next-day logistics with a certified field technician dispatch. This establishes cost-optimized, hands-on operational runtime readiness for on-premises UCP 1130C server nodes running localized container-based virtualization and ExtremeCloud Edge frameworks.

Rather than provisioning an electronic software license key or a physical system module, this contract serves as a partner-aligned operational warranty upgrade backed by Extreme Networks’ global parts and field engineering infrastructure. The coverage parameters grant enterprise networks 24×7 backend access to the Extreme Technical Assistance Center (GTAC) for tier-3 escalation alongside an on-site hardware resolution window. Once a platform or component failure on the UCP 1130C is validated through partner-led diagnostics and confirmed by GTAC, a certified field technician and the necessary replacement parts are dispatched concurrently to arrive at the physical facility on the next business day to perform the installation, testing, and restoration.

Tailored for distributed architectures, regional branches, and educational institutions utilizing the UCP 1130C server, this contract tier maintains unified lifecycle health for the appliance’s underlying processing cores and multi-port interfaces without draining local IT staff resources. It also provides underlying access rights to the latest hypervisor patches, container middleware revisions, and base security updates. Avoid deploying this Next Business Day on-site contract tier for mission-critical core clusters or high-security banking spaces where physical system down-time must be remedied within an accelerated 4-hour emergency window; for those environments, the premium 95508-1130C tier is required.

Key Features

• PartnerWorks alignment leverages certified local partner tier-1/tier-2 support paths.

• Next Business Day on-site field engineer dispatch eliminates localized hardware swap tasks.

• 24x7x365 factory GTAC backend access secures rapid, high-tier configuration remedies.

• Continuous software maintenance keeps hypervisor layers and container engines protected.

• Unified service key mapping simplifies asset management across multi-node arrays.