EXTREME NETWORKS 95604-1130C – PartnerWorks Support Service Contract

Overview

The EXTREME NETWORKS 95604-1130C is an enterprise-grade, mission-critical hardware maintenance contract custom-engineered for the Extreme Networks Universal Compute Platform (UCP) 1130C appliance. While next-business-day plans (95504-1130C) introduce an acceptable delay for non-essential systems, this PartnerWorks (PW) Premier service contract is tailored for high-availability edge nodes where any extended physical downtime directly impacts production continuity. It bridges localized, partner-led engineering diagnostics with Extreme Networks’ high-velocity local storage depots to establish rapid hardware recovery. This ensures strict operational runtime readiness for on-premises UCP 1130C servers running real-time containerized applications or localized ExtremeCloud Edge frameworks.

Rather than provisioning a downloadable application patch or a physical hardware component, this contract functions as a premium, partner-aligned operational warranty upgrade. The coverage parameters grant enterprise networks 24x7x365 technical escalation paths to the Extreme Technical Assistance Center (GTAC) coupled with a guaranteed 4-Hour On-Site Advanced Hardware Replacement window. Once a critical component or complete system failure on the UCP 1130C platform is identified and validated through partner-led troubleshooting, an expedited courier dispatches the replacement component directly to the physical facility to arrive within 4 hours of confirmation, bypassing standard freight lanes.

Tailored for mission-critical core clusters, high-security branches, and medical processing facilities using the UCP 1130C server, this service tier helps maintain strict corporate SLA compliance metrics. Along with emergency physical component dispatches, the agreement provides underlying access rights to the latest hypervisor patches, container middleware revisions, and base security updates. Avoid provisioning this specialized Premier support tier for secondary staging laboratories or test environments where extended hardware downtime does not carry corporate or financial penalties.

Key Features

• PartnerWorks Premier tier leverages localized partner support with extreme urgency.

• 4-hour on-site courier dispatch minimizes Mean Time to Repair (MTTR) at the edge.

• Continuous 24x7x365 factory GTAC access secures high-tier architectural remedies.

• Continuous software maintenance keeps hypervisor layers and container engines protected.

• Advanced hardware coverage protects long-term infrastructure investment against multi-day outages.