EXTREME NETWORKS 98003-XIQ-CACT-APP ? Technical Support Service Contract

Overview

The Extreme Networks 98003-XIQ-CACT-APP is an enterprise-grade technical support and software maintenance service contract designed for mission-critical wired and wireless networks. This subscription plan provides an ExtremeWorks Premier (EWP) software support lifecycle model specifically bound to the ExtremeCloud IQ (XIQ) Controller Activation Key infrastructure. Engineered for IT procurement departments and network engineering operations teams, this service contract guarantees a continuous and optimized state for centralized hybrid cloud-managed environments spanning corporate campus systems, healthcare facilities, and dense distribution layers.

This specialized service tier delivers unrestricted 24x7x365 direct access to the Extreme Technical Assistance Center (GTAC) for emergency troubleshooting, configuration diagnostics, and rapid case escalation tracking. It authorizes infrastructure managers to maintain uninterrupted cloud synchronization between local controller appliances and the unified ExtremeCloud IQ ecosystem. Additionally, the plan grants full entitlement to critical major and minor software release downloads, underlying feature modifications, and immediate vulnerability hotfixes. This SKU is a digital technical support contract entitlement and must not be purchased as standalone hardware infrastructure or standalone application license capacity.

Key Features

• 24x7x365 GTAC connection delivers immediate expert troubleshooting access.

• Advanced software maintenance grants access to critical patch releases.

• Priority software escalation tracks accelerate technical problem mitigation.

• Direct firmware authorization permits ongoing cloud management updates.

• Web-based case management speeds up escalation tracking for field operations.