EXTREME NETWORKS INC 97407-1130C – Technical Support Service Contract

Overview

The Extreme Networks 97407-1130C is an enterprise-grade hardware maintenance, continuous remote tracking, and technical support contract engineered for high-availability data centers and mission-critical network edges. This service plan provides an ExtremeWorks MonitoringPLUS (EW MonitorPLUS) lifecycle support model specifically bound to the Extreme 1130C Universal Compute Platform hardware appliance. Designed to mitigate structural network downtime for IT procurement and infrastructure engineering teams, it guarantees a continuous operational state for local containerized cloud-managed environments deployed in critical enterprise branch offices, medical systems, and corporate infrastructures.

This premium managed-service tier delivers proactive network asset telemetry combined with a strict 4-hour Advanced Hardware Replacement (AHR) response window for critical physical component mitigation. Following automated remote event correlation or direct diagnostic triage, the subscription ensures hardware continuity and drastically cuts down Mean Time to Repair (MTTR) by expediting a replacement component or core unit directly to the node installation facility within 4 hours. Alongside proactive recovery pathways, the contract activates unrestricted 24x7x365 access to the Extreme Technical Assistance Center (GTAC) for configuration diagnostics, emergency software hotfixes, and proactive firmware updates. This SKU is a digital service contract authorization and must not be ordered as standalone physical hardware infrastructure, nor should it be applied to unlisted core switch or router matrices.

Key Features

• Proactive remote monitoring evaluates system health and isolates anomalies instantly.

• 4-hour advanced hardware replacement minimizes edge component downtime.

• 24x7x365 GTAC connection delivers immediate expert troubleshooting access.

• Specialized parts allocation guarantees verified hardware components swapping.

• Web-based case management accelerates escalation tracking for field operations.