EXTREME NETWORKS INC 97408-1130C – Technical Support Service Contract

Overview

The Extreme Networks 97408-1130C is an enterprise-grade hardware maintenance, continuous remote tracking, and technical support contract engineered for high-availability data centers and mission-critical network edges. This service plan provides an ExtremeWorks MonitoringPLUS (EW MonitorPLUS) lifecycle support model specifically bound to the Extreme 1130C Universal Compute Platform hardware appliance. Designed to mitigate structural network downtime for IT procurement and infrastructure engineering teams, it guarantees a continuous operational state for local containerized cloud-managed environments deployed in critical enterprise branch offices, medical systems, and corporate infrastructures.

This premium managed-service tier delivers proactive network asset telemetry alongside a strict 4-hour onsite response window for physical component mitigation. Following automated remote event correlation or direct diagnostic triage, an authorized field engineer is dispatched directly to the installation facility with verified replacement parts. Alongside expedited hardware recovery pathways, the subscription activates unrestricted 24x7x365 access to the Extreme Technical Assistance Center (GTAC) for configuration diagnostics, emergency software hotfixes, and proactive firmware updates. This SKU is a digital service contract authorization and must not be ordered as standalone physical hardware infrastructure, nor should it be applied to unlisted core switch or router matrices.

Key Features

• Proactive remote monitoring evaluates system health and isolates issues instantly.

• 4-hour onsite response ensures fast technical personnel dispatch with replacement components.

• 24x7x365 GTAC connection delivers immediate expert troubleshooting access.

• Direct firmware authorization permits ongoing web-managed system updates.

• Web-based case management accelerates escalation tracking for field operations.