EXTREME NETWORKS INC 97507-1130C – Technical Support Service Contract

Overview

The Extreme Networks 97507-1130C is an enterprise-grade hardware maintenance and technical support contract engineered for data centers and mission-critical network edges. This service plan provides an ExtremeWorks Response Plus (EW Response Plus) lifecycle support model specifically bound to the Extreme 1130C Universal Compute Platform hardware appliance. Designed to mitigate structural network downtime for IT procurement and infrastructure engineering teams, it guarantees a continuous operational state for local containerized cloud-managed environments deployed in critical enterprise branch offices, medical systems, and corporate infrastructures.

This service tier delivers a strict 4-hour Advanced Hardware Replacement (AHR) response window for hardware mitigation, ensuring a replacement component or unit is expedited directly to the node installation site following remote triage. Alongside accelerated parts logistics, the subscription activates unrestricted 24x7x365 access to the Extreme Technical Assistance Center (GTAC) for advanced configuration diagnostics, emergency software hotfixes, and proactive firmware updates. This SKU is a digital service contract authorization and must not be ordered as standalone physical hardware infrastructure, nor should it be applied to unlisted core switch or router matrices.

Key Features

• 4-hour advanced hardware replacement minimizes edge component downtime.

• 24x7x365 GTAC connection delivers immediate expert troubleshooting access.

• Specialized parts allocation guarantees verified hardware components swapping.

• Direct firmware authorization permits ongoing web-managed system updates.

• Web-based case management accelerates escalation tracking for field operations.