EXTREME NETWORKS INC 98000-1130C – Technical Support Service Contract

Overview

The Extreme Networks 98000-1130C is an enterprise-grade hardware maintenance and technical support contract engineered for data centers and mission-critical network edges. This service plan provides an ExtremeWorks Partner Premium (EWPP) lifecycle support model specifically bound to the Extreme 1130C Universal Compute Platform hardware appliance. Designed to mitigate structural network downtime for IT procurement and infrastructure engineering teams, it guarantees a continuous operational state for local containerized cloud-managed environments deployed in critical enterprise branch offices, medical systems, and corporate infrastructures.

This service tier delivers a base-level partner-led software maintenance and remote technical escalation framework, ensuring continuous operational validation and priority troubleshooting pathways for the local edge node. Alongside remote system diagnostics support, the subscription activates unrestricted 24x7x365 access to the Extreme Technical Assistance Center (GTAC) for advanced configuration troubleshooting, emergency software hotfixes, and proactive firmware updates. This SKU is a digital service contract authorization and must not be ordered as standalone physical hardware infrastructure, nor should it be applied to unlisted core switch or router matrices.

Key Features

• 24x7x365 GTAC connection delivers immediate expert troubleshooting access.

• Specialized software maintenance grants access to critical patch releases.

• Advanced technical tracking assists infrastructure engineers with complex triage.

• Direct firmware authorization permits ongoing web-managed system updates.

• Web-based case management accelerates escalation tracking for field operations.