Opengear OGEW5-ACM70-ADV – 5-Year Premium Support

Overview:

The Opengear OGEW5-ACM70-ADV is a 5-year Premium Support service agreement for the Opengear ACM7000 series Resilience Gateway . It is designed for network engineers, infrastructure managers, and procurement teams who require enhanced maintenance coverage for their remote site console servers.

This support contract provides 24×7 access to premium technical resources and advanced hardware replacement services. It ensures that critical out-of-band (OOB) management infrastructure at retail branches, bank ATMs, and regional offices can be rapidly restored in the event of hardware failure . The service is part of Opengear’s network resilience platform and is essential for organizations with stringent service-level agreements.

This support tier is suitable for deployment in branch offices, wiring closets, and remote edge locations where downtime is not acceptable . It is NOT a hardware product but a service extension for the ACM7000; it cannot be used with other Opengear models like the CM7100 or IM7200 series .

Key Features:

• 5-year coverage for ACM7000 Resilience Gateway

• 24×7 access to Premium Support resources

• Advanced Replacement for hardware failures

• Global coverage for remote site support

• Direct vendor support for critical issues