Automation Enlarges a Small Team’s Performance

Having in excess of 1,000 devices accessing their corporate network, they were challenged by an absence of visibility into device susceptibility and support, a long and tedious contract renewal procedure and lean IT team resources to administer their corporate network inventory. In addition to administering their own network, the IT team was also accountable for network services for many of the organization’s independent franchises. The extent and complication of their corporate network operations needed a system to augment their limited IT personnel – and a system that allowed them automated access to true installed base device lifecycle management facilities, particularly corporate network hardware relating to security. In short, they required a comprehensive corporate network inventory management and support system which would allow their IT staff to run small – but, most critically, act big.  Automating their network operations made this possible. The below mentioned four guidelines outlined their path forward.

1. Single Source Access
A platform that unites assets information into one simple-to-access, secure user interface and set of classes for comprehensive identification of network devices, components and their details.

2. Dynamic Acumen
Having algorithms which find and identify the “truth” of each device’s location and current status, enterprises get quick and precise feedback of where their inventory is currently residing.

3. Information Delivery Automation
Information, like system upgrades, service and support contracts needing renewal and the level of service coverage are shown for viewing, changing, and downloading.

4. Alerts and Escalations Connected Support
Warnings and alerts for particular devices are instantly communicated, which makes it simpler for the IT staff to assess susceptibilities, take remedial action and escalate straightaway when required.

Since implementing automation empowered by Cisco Smart Net Total Care to administer their corporate network assets, the organization in this example have minimized network risks, obtained immediate visibility into the accurate details of their inventory, and empowered their IT staff to enhance their service delivery. Hence we see can safely conclude that Smart Net Total Care is a lifeguard when it comes to administering the development of corporate network hardware.

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