With automatic network hardware monitoring, Smart Call Home animatedly and safely gathers hardware data, forwarding an alarm when any issue is found. Using Cisco logical resources, Smart Call Home can help in early problem finding and resolution of hardware-related bugs via hands-on, rules-based issue resolution. In this way you can drastically make more efficient your hardware upkeep, fast-track issues resolution, and minimize the costs involved in operating your network.
CISCO Call home-enabled hardware devices will constantly monitor their own well-being and instantly inform you of possible problems using secure communication. In case any serious issue occurs, Smart Call Home automatically identifies it and can create a Cisco Technical Assistance Center (TAC) service ticket to resolve the issue. Smart Call Home also gives you access to a Smart Call Home web interface which has tailored Call Home communications, recommendations, and much more for all of your CISCO Call Home enabled devices.
When you are setting up the Call Home profile on your Cisco equipment, you identify the responsible persons in your organization who will receive the alerts, the method in which these messages should be relayed, and what kinds of happenings generate alerts. You can also specify multiple people to be informed: your IT staff, your Cisco Authorized Partner, and/or the Cisco TAC. In case the Cisco TAC is added to your notification list and a critical issue occurs, Smart Call Home spontaneously identifies the issue, creates a Cisco TAC service ticket, and directs it to the assigned team. Smart Call Home identifies the severity of an issue by typical industry classifications. You also have the option to configure the severity of notifications you’d want to be informed about.
For more information on how Cisco SMARTnet and its included Smart Call Home feature can benefit you, please speak to our SMARTnet specialists for expert advice.