Having such a great return on your investment, there are clearly a number of important areas that will enable end users to get the most value out of their Cisco hardware and products investment. Given here are a few of the top advantages of Cisco SMARTnet services:
1. Minimizing downtime. There is possibly no greater value driver for companies than Cisco SMARTnet’s capability to reduce or even eradicate possible downtimes. Corporate network outages cost enterprises at least 1 percent of their yearly revenue—money lost that can be avoided with the use of SMARtnet services.
With access to Cisco-qualified engineers and the latest in software developments, Cisco SMARTnet services are targeted at assisting companies resolve corporate network issues when they happen or by proactively circumventing them. For example, the upgrades and updates to Cisco’s operating system (OS) that Cisco SMARTnet services provide will make sure that whenever a new piece of hardware is incorporated into the corporate assets system, your legacy technology will be aligned to work with it.
For the typical Fortune 500 enterprise, one hour of outages is equivalent to more than $200,000 going down the drain in lost annual revenues. Even if your company isn’t a member of our great nation’s elite, dodging an hour of downtime annually is more than enough to cover the cost of a Cisco SMARTnet contract.
2. Staff Productivity. Your staff are your most valuable resource, and any efforts to eradicate added tasks from their amount of work will be an enormous money and time saver.
Resolving technology issues, particularly for those not precisely trained with those technologies, can be a time-wasting process. With Cisco SMARTnet, your IT staff can be concentrated on projects vital to you and leave resolving errors and reacting to network downtimes to Cisco-qualified engineers who will be available to you on call 24 hours a day.
3. Safeguarding against human error. Nearly 80% of the calls made to the Cisco Technical Assistance Center (TAC) have nothing to do with Cisco hardware issues. They are issues initiated by the people working with the equipment, either by configuration mistakes, incorrect deployments, or other human-associated errors.
Enterprises with Cisco SMARTnet Services contracts can get assistance with these errors round the clock; whereas companies having only product warranties will not get this advantage. If the enterprise does not have access to Cisco SMARTnet Services, it would be charged for calling the Technical Assistance Center (Cisco TAC) to get assistance in resolving their issue.
4. Cisco SMARTnet Smart Call Home Feature. A wide range of Cisco products include Smart Call Home, a feature which is available with Cisco SMARTnet Services. Smart Call Home-empowered hardware performs proactive diagnostics on internal components to supply IT teams with real-time warnings and remedial advice whenever a fault is detected.
The value addition of Cisco SMARTnet service is self-explanatory for your enterprise. With products which proactively search for errors, the risk of the product not working or your corporate network going down is vastly decreased. As already deliberated upon above, corporate network downtime is a big cost center for enterprises, so anything that can be done to maintain and keep your corporate network running in optimal shape will be invaluable for your company in the long run.
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